Allergy Awareness

Duration: 1 hour

This course identifies the allergens most commonly responsible for allergic reactions and provides vital instruction on what to do should someone suffer an allergic response. It provides practical advice on how to make sure that your establishment complies with new food safety regulations and suggests how to ensure customers or staff are able to make informed choices when selecting what food to safely eat.

Objectives

After completing the course, learners will be able to:

• Identify a variety of foods that can cause allergic reactions

• Describe the labelling requirements for pre-packaged foods

• Give examples of ways in which information about allergenic ingredients of food can be provided to consumers on unpaged foods

• Explain the actions to take should someone show signs of having an allergic reaction

Topics

• Allergic Reactions to food including Anaphylaxis

• What the law says and who it applies to

• Types of food causing an allergic reaction or intolerance

• Action to take if things go wrong

• Coeliac disease and lactose intolerance

• Labelling requirement for prepacked foods

• Labelling requirement for unpackaged foods

• How to raise customer awareness

• Avoiding cross contamination in large and micro food businesses

Community Care Level 2 Bundle

Duration: 3 hours 45 minutes

The courses included in this Community Care Level 2 Bundle are: Medication Management in the Community; Food Safety; Nutrition and Hydration; and Infection Control.

Objectives

By the end of this course learners will be able to:

• Safely handle, administer and transcribe medication to clients in the community, including the accurate calculation of dosages

• Adhere to best practice food preparation, handling and storage protocols to prevent risk of contamination, bacteria growth and food poisoning incidents

• Recognise the importance of tailored nutrition and hydration plans in clients with different health conditions or physical barriers to eating and drinking normally

• Understand the principles of infection control and precautions to take in preventing the spread of infectious diseases

Topics

• Medication Management in the Community

• Food Safety

• Nutrition and Hydration

• Infection Control

Conflict Resolution in a Healthcare Setting

Duration: 45 minutes

This practical course aims to reflect the values and beliefs of professional healthcare workers. It also endeavours to help learners make changes in their own behaviour to enable them to deal effectively and professionally with those who rely on healthcare services.

Objectives

After completing the course, learners will be able to:

• Describe the common causes of conflict including clinically challenging behaviour

• Identify the different stages of conflict

• Reflect on personal experiences of conflict situations to develop strategies to reduce the opportunity for conflict in the future

• Understand the impact procedural and environmental factors have on conflict situations and recognise their importance in decision making

• Appreciate there are varying methods and actions for differing conflict situations

• Recognise warning and danger signs

• Use tips to de-escalate conflict and understand the importance of a safe distance

• Be knowledgeable about follow-up, including support, documentation and reporting

Topics

• Defining conflict

• Legislation and regulations

• Causes of conflict

• Challenging behaviour

• Stages of conflict

• Conflict interpretation

• Forms of communication

• Attitude and behavioural cycle

• Questioning skills

• Five step appeal

• Cultural differences

• Expressions and gestures

• Patterns of behaviour

• Warning and danger signs

• De-escalation

• Fight or flight

• Common law

• Safe distances

• Lone working

• Learning lessons

Consequences of Sleeping on Duty

Duration: 30 minutes

This short course, Consequences of Sleeping on Duty, is designed to give healthcare workers vital information on how to stay awake and alert on shift.

Objectives

After completing the course, learners will be able to:

• Understand the legal and personal consequences of falling asleep at work

• Understand the consequence to your clients and recognise your responsibility

• Know how to reduce the risk of falling asleep

• Learn ways in which sleep deficit can be managed

• Identify techniques that help the body maintain a state of alertness

Topics

• Reducing the risk

• Stay awake, stay alert

• Consequences

• Your responsibility

• The first night shift

• Useful advice

• Strategies

• Case studies

Counter Fraud (Healthcare)

Duration: 45 minutes

This Counter Fraud (Healthcare) online course examines the different types of fraud active today, as well as the responsibilities of the individual when suspecting fraud. It looks at the role of NHS Protect in countering fraud in the healthcare sector and explores how organisations can safeguard themselves from the financially and psychologically damaging impact of fraudulent behaviour.

Objectives

After completing this course learners will be able to:

• Apply the healthcare fraud reporting process

• Be aware of NHS Protect

• Explain the fraud triangle

• Identify the different types of emerging risks

• Understand and employ your responsibilities

• Understand the importance of countering fraud

• Recognise the different types of fraud and ‘red flags’

• Understand the dangers of money laundering

Topics

• Fraud Act 2006

• The importance of counter fraud

• Different types of fraud

• NHS Protect

• The fraud triangle

• Being wrong

• Red flags

• Money laundering

• Reporting

• Organisational policies

• Emerging risks

• The Importance of training

• Responsibilities

Dementia Awareness

Duration: 50 minutes

This course, is designed for any staff working with dementia sufferers in a health or social care setting. Learners will gain an understanding of what dementia is, how it can be managed and gather a greater awareness of the sensitive issues faced by these individuals and their families.

Objectives

After completing the course, learners will be able to:

• Understand the regulations relating to dementia

• Recognise dementia and the different types of scans

• Understand diagnosis

• State the possible signs and symptoms throughout the various stages of dementia

• Explain the different types of treatment

• Understand the importance of communication

• Be aware of the causes of pain in relation to dementia

• Describe their role and responsibilities when supporting an individual with dementia

• Documentation in Healthcare

Topics

• Defining dementia

• Legislation

• Causes of dementia

• Types of dementia

• Signs and symptoms

• Diagnosis

• Types of scan

• Treatment

• Medication

• Speech and language therapy

• Physiotherapy

• Recognising pain

• Causes of pain

• Different types of communication

• Behaviours that challenge

• Family and carers

• National Dementia Strategy

Documentation in Healthcare

Duration: 30 minutes

Top notch documentation or ‘record keeping’ is crucial to the provision of safe and effective healthcare – it is not an optional extra. This course on Documentation in Healthcare addresses the legislation and guidelines underpinning documentation. It takes the learner through the importance of accurate documentation and explores the consequences of poor quality record keeping.

Objectives

After completing the course, learners will be able to:

• Understand best practice and legal requirements for record keeping and documentation

• Recognise the importance of documentation

• Understand what information needs to be documented and the guidelines for documentation

• Be aware of the ‘do’s and don’ts’ of documentation

Topics

• Legislation

• Data Protection Act 1998

• Accountability and responsibility

• Principles of good record keeping

• Types of documentation

• Subjective or objective terminology

• Confidentiality

• NHS Code of Practice 2003

• Documentation do’s and don’ts

• Inappropriate documentation

• FOI requests

Enteral Feeding

Duration: 1 hour

This Enteral Feeding course has been developed to address the types of medical conditions that could lead to a person requiring a feeding tube. It provides practical knowledge on gastrointestinal tract anatomy, types of feeding tube available in relation to individual feeding regimes, plus information on administering medication, care and the complications associated with enteral feeding.

Objectives

After completing this course, learners will be able to:

• Understand the anatomy and physiology of the gastrointestinal tract

• Identify the indications for and potential complications of enteral feeding tubes

• Know how to care, manage and monitor enteral feeding tubes

• Understand personal responsibilities in relation to policies and procedures

Topics

• Anatomy of the gastrointestinal tract

• Enteral feeding tubes

• PRG PEJ/JEJ

• LPFD/MIC-KEY

• RIG

• Method of delivery

• Enteral syringes

• Continuous feeding

• Gastrostomy care

• Storage

• Complications

• Refeeding syndrome

• Infection control

• Administration of medication

Health and Safety for Healthcare Workers

Duration: 1 hour 30 minutes

It is impossible to remove every risk in more predictable environments let alone healthcare settings, so it remains the duty of the employers and responsibility of the employees to ensure they are well informed. This Health and Safety for Healthcare Workers course is designed especially for health and social care providers. The course imparts practical advice on risk assessment, management and regulation in line with the latest UK legislation.

Objectives

After completing this course, learners will be able to:

• Better understand health and safety legislation

• Gain an overview of potential hazards associated with RIDDOR and COSHH

• Be knowledgeable about fire prevention including equipment evacuation and escape routes

• Gain greater awareness of the risks and control of infections

• Exercise correct lifting and carrying techniques

• Understand principles of information governance and complaint handling

Topics

• Legislation and the various associated acts

• RIDDOR and COSHH

• Recording and reporting

• Fire prevention, equipment and evacuation

• Infection control

• Moving and handling

• Lone workers

• Aggression control

• Information governance

• Handling complaints

Healthcare Professionals Level 2 Bundle

Duration: 3 hours 45 minutes

Courses included in this Healthcare Professionals Level 2 Bundle are: Infection Control; Health & Safety for Healthcare Workers; Conflict Resolution in a Healthcare Setting; and Food Safety. This suite of courses is CPD accredited and each course will contribute CPD points to your professional portfolio. 

Objectives

By the end of this course learners will be able to:

• Understand the principles of infection control and precautions to take in preventing the spread of infectious diseases

• Follow current health and safety legislation to assess and manage risks associated with work in a healthcare setting

• Be competent in identifying the warning signs and handling conflict in hospitals or other healthcare environments

• Adhere to best practice food preparation, handling and storage protocols to prevent risk of contamination, bacteria growth and food poisoning incidents

Course Information

• Infection Control

• Health & Safety for Healthcare Workers

• Conflict Resolution in a Healthcare Setting

• Food Safety

Healthcare Workers Level 1 Bundle

Duration: 2 hours 15 minutes

Courses included in this Healthcare Workers Level 1 Bundle include: Equality & Diversity in the Workplace; Fire Safety; Slips, Trips and Falls; and Documentation in Healthcare. This great value bundle provides much of your basic training requirements in one handy package.

Objectives

By the end of this course learners will be able to:

• Understand legislation surrounding fire safety and be knowledgeable about fire prevention and the actions to take should a fire occur

• Appreciate why equality and diversity is so important at work, know how to identify discrimination and how to act within the policies and procedures surrounding human rights law

• Understand best practice for record-keeping and documentation

• Keep themselves and their clients safe from slips, trips and falls by exercising basic risk assessments, preventative measures for hazards and attentive reporting of incidents.

Course Information

• Equality & Diversity in the Workplace

• Fire Safety

• Slips, Trips and Falls

• Documentation in Healthcare

Infection Control Level 2

Duration: 50 minutes

This course, Infection Control Level 2, is aimed at staff who come into contact with people who have the potential to spread infection, or where infection control is actively needed. The course contains information to enable learners to assess risks in relation to the spread of infection. It provides them with essential knowledge of the chain of infection and the principles of controlling different infection types.

Objectives

After completing the course, learners will be able to:

• Describe the different types of micro-organisms, including bacteria

• Understand the importance of occupational infection control measures

• Recall their responsibilities in managing infection control

• State the chain of infection

• Apply protective measures against viruses, fungi, protozoa and parasites

• Develop practical skills in line with industry standards and guidelines

Topics

• Types of mico-organisms

• Viruses, fungi, protozoa and parasites

• The causes of infection and transmission

• Standard infection control precautions

• Risk assessments

• MRSA

• Personal and hand hygiene

• Personal protective equipment (PPE)

• Management of blood, body fluids and care equipment

• Environmental control

• Sharps

• Healthcare and domestic waste

• Responsibilities

• Documentation

• Law and guidelines

• Health and safety policy

• Health and safety regulations

Medical Observations

Duration: 1 hour

This Medical Observations course, is designed to be completed prior to classroom training and covers the practical elements of monitoring, measuring and recording different types of observations. It addresses the need for determining a baseline of what is considered ‘normal’ for different patients given their individual conditions and requirements. This course carries a CPD accreditation and will contribute 1.5 CPD points to your professional portfolio.

Objectives

After completing the course, learners will be able to:

• Understand what observations are and why you carry them out

• Comprehend the importance of accurate and timely observations

• Know how to monitor, measure and record different types of observations

• Respond correctly when results are not ‘normal’ for your patient

Topics

• The importance of observations

• Responsibilities

• Monitoring an adult’s pulse

• Monitoring a child’s pulse

• Fever

• Hypothermia

• Temperature sites

• Monitoring respiration

• Oxygen saturations (SP02)

• Monitoring SP02

• Blood pressure in children

• Taking blood pressure

• Points to remember

Medication Management in a Community Setting

Duration: 1 hour 30 minutes

This course, Medication Management in a Community Setting, addresses the fundamentals of medication storage, preparation, administration, disposal and accurate record keeping. Furthermore, it examines the roles and responsibilities of the healthcare worker, highlighting the importance of determining patient capacity and consent, as well as the vital requirement for basic maths skills in the calculation of dosages.

Objectives

After completing the course, learners will be able to:

• Give a definition of medication along with the benefits and risks that surround it

• Comprehend legislation related to medication management

• Be knowledgeable about the difference between generic and branded drugs

• Identify the routes and ‘eight rights’ of medication administration

• Understand about safe receipt, storage, transportation and disposal of medication

• Understand the essentials of transcribing medication and calculating medication doses

• Be aware of the pros and cons of covert and crushing medication

• Comprehend the importance of capacity and gaining consent

• Identify compliance aids and MDS

• Understand the need for attentive record keeping and documentation

Topics

• The definition of medication

• Benefits and risks

• Legislation

• Branded and generic medication

• The ‘eight rights’ of medication administration

• Receipt and storage

• Transportation and disposal

• Transcribing

• The importance of capacity and gaining consent

• Medical administration

• Prompting, assisting or administering

• Routes of medication

• Compliance aids and MDS

• Record keeping and documentation

• Covert and crushing medication

• Conversions, grams, milligrams and micrograms

• Correct dosage administering

• Liquid drug calculations

Medication Management in a Community Setting (Scotland)

Duration: 1 hour 30 minutes

This course, Medication Management in a Community Setting (Scotland), addresses the fundamentals of medication receipt, storage, transportation, disposal, transcription, safe administration and calculation. Scottish legislation and the role of the healthcare support worker are examined to ensure best practice healthcare in the community in Scotland.

Objectives

After completing the course, learners will be able to:

• Give a definition of medication along with the benefits and risks that surround it

• Comprehend legislation related to medication management

• Be knowledgeable about the difference between generic and branded drugs

• Identify the routes and ‘Eight Rights’ of medication administration

• Understand about safe receipt, storage, transportation and disposal of medication

• Understand the essentials of transcribing medication and calculating medication doses

• Be aware of the pros and cons of covert and crushing medication

• Comprehend the importance of capacity and gaining consent

• Identify compliance aids and MDS

• Understand the need for attentive record keeping and documentation

Topics

• Medical definitions

• Benefits & risks

• Categories

• Legislation

• The Misuse of Drugs Regulations 2001

• Reporting

• The ‘Eight Rights’

• Receipt, storage, transportation & disposal of medications

• Capacity

• Consent

• Administration

• Prompt/assist/administer

• Routes

• Feeding tubes

• Compliance aids & MDS

• HCSW

• Record keeping

• Medication management

• Role of a healthcare support worker

• Calculations

Medication Management in an Acute Setting

Duration: 2 hours

Designed for registered nurses and midwives working in an acute environment, this course covers the practical and legislative essentials involved in the safe handling of medicines in the busy, and often pressurised, hospital environment.

Objectives

After completing the course, learners will be able to:

• Comprehend legislation related to medication management

• Understand the categories and forms of medication

• Know about safe receiving, storage and disposal of medication

• Be knowledgeable about information on generic and branded drugs

• Understand about frequency and routes of drug administration

• Understand the essentials of calculating medication doses

Topics

• Legislation

• Professional guidelines

• Benefits and risks

• Categories

• Brands and generic names

• Forms of medication and controlled drugs

• Complementary and alternative medicines

• Receiving, storage and disposal

• Routes

• Feeding tubes

• Calculating doses

• Blood and blood products

• Cytotoxic drugs and waste

• Oxygen therapy

• Capacity and consent

• Covert administration

• Discovering and error

• Reducing the risk

• ABCDE assessment

• Paediatric parameters

• Recognising anaphylaxis

• Initial and follow-up treatment

• MHRA yellow card scheme

Mental Capacity Act

Duration: 30 minutes

This Mental Capacity Act course, addresses the intricacies of assessing mental capacity and the legalities surrounding this area of healthcare. The course explores: the five main principles of mental capacity; the importance of consent; Duty of Care; and the legal mediums by which a person’s power to decide for themselves may be diminished, should it be decided they are incapable of their own personal care.

Objectives

• After completing the course, learners will be able to:

• Understand the meaning and types of consent

• Explain what is meant by Duty of Care

• Understand the meaning of mental capacity and recall the five main principles

• State the difference between ‘capacity’ and ‘limited capacity’

• Recognise the difference between lasting power of attorney and deputy-ship orders

• Understand the meaning of deprivation of liberty safeguards

• Describe the conditions relating to a valid advance directive

Topics

• Types of consent

• Consent for children

• The Gillick competency

• The Fraser guidelines

• Duty of Care

• The dilemmas of Duty of Care

• Mental capacity

• The 5 key principles

• Lasting power of attorney

• Deputy-ship orders

• Deprivation of liberty safeguards

• Advance directives

Nutrition and Hydration

Duration: 45 minutes

This Nutrition and Hydration online course has been designed with healthcare workers and food handlers in mind. It covers the principles of good nutrition, the path to malnutrition, safe food handling and explores the challenges presented in those who have medical conditions or difficulties eating and drinking.

Objectives

After completing this course, learners will be able to:

• Understand the principles of hydration, nutrition and food safety

• Explain the importance of having access to fluids, food and nutrition in accordance with a care plan

• Identify the signs and symptoms of poor nutrition and hydration

Topics

• Importance and understanding of nutrition and hydration

• Causes of dehydration

• The ‘Eatwell Plate’

• Dignity and respect

• Malnutrition

• Bad practices

• Vulnerable people

• Bacteria

• Temperature precautions

Slips, Trips and Falls – Community

Duration: 30 minutes

This course educates learners about the most common slip, trip and fall hazards whilst working in a community setting and provides practical instruction on how to carry out a risk assessment. It explores how to prevent hazards from posing a threat to clients and care workers through the implementation of control measures such as good housekeeping, changes to design, thorough maintenance, suitable flooring, footwear and proper cleaning.

Objectives

• Identify who is at risk of slips, trips and falls

• Understand your role in the prevention of slips, trips and falls

• Assess the main slips, trips and falls hazards specific to you and your clients

• Reduce the risks of slips, trips and falls in your setting

• Know how to accurately record and report incidents in line with the law

Topics

• Latest statistics

• Reasons for slips and trips

• Physical risks

• Cognitive risks

• Eyesight and hearing

• Bedrails

• Specialist seating

• Factors affecting the risk of falling

• Age UK ‘Stop Falling’

• Self-assessment

• The law

• RIDDOR

• Reporting and recording

• Training

• Policies and procedures

Urinary Catheterisation

Duration: 30 minutes

This course has been developed for healthcare professionals. Carrying a CPD accreditation and 2 CPD points, learners will be guided through the anatomy and physiology of the urinary system.

The course further investigates the indications for catheterisation and addresses the importance of using the correct catheter and drainage system. Healthcare professionals will receive practical guidance on good catheter care, learn how to identify possible complications and understand how to implement sound infection control.

Objectives

• Understand the anatomy and physiology of the urinary system

• Identify some of the indications for catheterisation

• Recognise the importance of using the correct catheter and drainage system

• Understand the importance of good catheter care

• Know how to identify possible complications

• Implement sound infection control

Topics

• The kidneys

• Formation of urine

• The urinary bladder

• The prostate

• Urethral sphincters

• Normal micturition

• Reasons for catheterisation

• Selection & process

• Duration & material

• Catheter size and length

• Balloon volume & drainage system

• Catheter care

• Bacteriuria

• Catheter-associated urinary tract infections

• Catheter-associated biofilms

• Encrustations and urosepsis

• Bypassing

• Difficult removal

• Infection control